Orders Over $100 Ship Free with Code "FREESHIPPING" Limited Time Offer - Orders Over $40 Ship Free with Code "FREESHIPPING"

Shipping & Return Policy

Shipping

Items ordered and paid for will ship after 1-2 business days, unless notified in the product description. We ship via USPS or UPS Monday to Friday. Most national holidays are observed, so that may affect shipping times. After leaving our facility, USPS typically delivers in 2-5 business days and UPS delivers in 2-3 business days. You will receive an email notification from us after your order has been shipped. 

Shipping & handling is figured dynamically, based on weight and destination, and is added at checkout. If your shipping address is in Alaska or Hawaii, additional shipping charges may apply. 

Unfortunately we do not assume responsibility for lost or stolen merchandise in transit at this time. Please contact your local USPS or UPS for additional tracking support. Apologies for the inconveniences.

Due to severe COVID-19 outbreak in NYC, our shipping timeline is impacted. In an effort to protect our staff, orders are now being processed every 3-4 business days. 

 

International

We currently do not take international orders. Sorry for the inconvenience. 

 

Returns

Due to the perishable nature of matcha, we cannot accept returns. However, we want you to be happy with your purchase. If you have any issues or errors with your order, please email us at info@chalait.com within one week of receiving your order. We’ll do our best to make sure you are happy with your purchase.

We will gladly accept returns or exchanges on defective and damaged items. An item is defined unfit for use due to visible damages, including breaks, tears, or contamination of any sort. Please note that returns and exchanges are only accepted within 30 days of purchase and are unopened and in their original packaging. Please send a short description of the defective item along with a photo to info@chalait.com. 

Please note that the buyer is responsible for additional shipping costs for returns and exchanges. 

 

Payment

We accept Visa, MasterCard, American Express and Discover cards.

Payment through Paypal is also available at checkout.

All prices are shown and processed in USD.